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Effective Date: 01/03/2022
Last Updated: 25/08/2025
At VHS Claims & Hire (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services, visit our website, or interact with us.
VHS Claims & Hire is an accident management company providing vehicle hire, claims handling, and related services.
Registered Company Name: Vehicle Hire Solutions LTD
Registered Office: 102 Hawthorn Road, Birmingham
We may collect the following types of personal data:
Full name and contact details (email address, phone number, home address)
Vehicle and accident details
Insurance details
Driver’s licence and ID verification data
Financial information (if necessary for hire or claims)
Communication records (emails, calls)
We use your data to:
Manage your claim and provide accident management services
Arrange vehicle hire
Communicate with insurers, repairers, and third parties
Comply with legal obligations
Improve our services
We process personal data under the following lawful bases:
Contractual necessity – to provide you with our services
Legal obligation – to comply with regulations
Legitimate interests – to manage our business and improve services
Consent – where applicable (e.g., for marketing)
We may share your information with:
Insurance companies
Solicitors or legal representatives
Vehicle repairers or hire providers
Our IT and service providers (e.g. CRM, data storage)
Regulatory bodies if required
We do not sell your data to third parties.
We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse.
You have the right to:
Access your personal data
Rectify inaccurate data
Request erasure of your data
Object to or restrict processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting obligations.
For questions about this policy or your data, contact us at:
Email: info@vehiclehiresolutions.co.uk
Effective Date: 01/03/2022
These Terms and Conditions (“Terms”) govern your use of our services and website. By accessing our services, you agree to these Terms.
“Company” refers to VHS Claims & Hire.
“Client” refers to you, the user of our services.
“Services” includes accident management, vehicle hire, and claims handling.
We provide accident management and related services, which may include:
Replacement vehicle hire
Claims handling with insurers
Coordination with repairers and solicitors
You must be over 18 and legally capable of entering into a binding contract to use our services.
You agree to:
Provide accurate and complete information
Cooperate with us and any third parties involved
Not use our services for fraudulent or unlawful purposes
If you are provided with a hire vehicle:
You are responsible for the vehicle during the hire period
You must adhere to all terms in the hire agreement
You may be liable for excesses, damage or misuse
We are not liable for any indirect or consequential loss. Our total liability will not exceed the amount paid by you for our services unless caused by our negligence.
We reserve the right to cancel or refuse service if you breach these Terms or provide false information.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
You can raise any concerns or complaints by contacting us directly. We aim to respond within 14 business days.
Effective Date: 01/03/2022
This Cookie Policy explains how we use cookies and similar technologies on our website.
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data.
Essential Cookies – Necessary for website functionality
Performance Cookies – Collect anonymous usage data to improve performance
Functionality Cookies – Remember your preferences
Third-Party Cookies – Used by services like Google Analytics
You can control or delete cookies through your browser settings. Note: Disabling cookies may affect website functionality.
For more information on cookies, visit www.allaboutcookies.org.
We may update this Cookie Policy from time to time. Please review it regularly for any changes.
If you have questions about our use of cookies, contact us at:
Email: info@vehiclehiresolutions.co.uk